Shipping Policy
Our Shipping Partners
We ship our products through reliable shipping partners in your area to ensure safe and timely delivery of your orders.
Shipping Options
Standard Shipping
Orders with standard shipping are dispatched within a week and expected delivery within 4-5 business days.
- Delivery times may vary during peak periods or public holidays.
- The estimated delivery timeframe begins from the dispatch date, not the order date.
- Guaranteed delivery times apply only to premium delivery services.
Order Tracking
Standard Shipping
Orders with standard shipping are dispatched within a week and expected delivery within 4-5 business days.
- Delivery times may vary during peak periods or public holidays.
- The estimated delivery timeframe begins from the dispatch date, not the order date.
- Guaranteed delivery times apply only to premium delivery services.
For most shipped items, you will be able to track your parcel. If your order is trackable, the tracking ID of your parcel will be available at the Track Order page.
Lost/Damaged/Returned Parcels
Important Notice
- Please ensure your shipping address is accurate when placing your order. We cannot be held responsible for parcels lost due to incorrect or incomplete addresses provided by the customer.
- If a parcel is returned to us for incorrect or incomplete address reason, we will contact you using the information provided in your order to arrange reshipping. Please note that reshipping will incur additional charges.
- If we do not receive a response within 7 days of contacting you, the product will be returned to our stock and no refund will be issued.
Our Commitment
If a parcel is lost due to an error on our part or by our shipping partners, we will reship your item at no additional cost (subject to stock availability). If the item is unavailable, we will issue a full refund.
Important Notice
- Please ensure your shipping address is accurate when placing your order. We cannot be held responsible for parcels lost due to incorrect or incomplete addresses provided by the customer.
- If a parcel is returned to us for incorrect or incomplete address reason, we will contact you using the information provided in your order to arrange reshipping. Please note that reshipping will incur additional charges.
- If we do not receive a response within 7 days of contacting you, the product will be returned to our stock and no refund will be issued.
Our Commitment
If a parcel is lost due to an error on our part or by our shipping partners, we will reship your item at no additional cost (subject to stock availability). If the item is unavailable, we will issue a full refund.