Cancellation Policy

You can cancel your order within 24 hours of placing it, provided that the order has not been shipped. Click here to cancel your order.

Cancellation Information

Cancellation Process

To cancel your order, please provide the following information:

  • Order ID
  • Email address used for the order

Refund Process

Once your cancellation request is approved:

  • Your refund will be processed within 5-7 business days
  • You will receive a confirmation message once the refund has been processed

Non-Cancellable Orders

Important Notice

Orders cannot be cancelled in the following circumstances:

  • If the order has already been shipped
  • If the order is for custom-made or personalized items
  • If the order is for sale items

Need Help?

If you have any questions about our cancellation policy, please contact our customer service team. We're here to help ensure your cancellation experience is smooth and transparent.

About Our Cancellation Policy

At Veuxo UK, we strive to provide a smooth and transparent shopping experience for every customer. We understand that plans can change, and our cancellation policy is designed to make the process as simple and fair as possible. We encourage customers to review their orders carefully before completing a purchase to ensure that the selected products, sizes, colours, and delivery details are correct.

Orders may be cancelled before they have been processed or dispatched. Once an order has entered the packing or shipping stage, cancellation requests may no longer be possible. If you need to cancel an order, we recommend contacting our customer support team as soon as possible so we can assist you promptly. Our team will always do its best to accommodate your request wherever possible.

As a trusted Indian boutique in London, Veuxo UK is committed to delivering high-quality products and excellent customer service. Our collections include traditional Indian clothing, traditional artificial jewellery, ethnic wear for women, men, and children, and fashion accessories for customers across the UK. Many of our products are carefully selected or specially prepared for each order, which is why certain items may have different cancellation or return conditions.

If your cancellation request is approved before dispatch, any eligible refund will be processed using the original payment method. Refund processing times may vary depending on your financial institution or payment provider. If your order has already been shipped, please refer to our Returns and Refund Policy for further guidance on eligible returns and exchanges.

We encourage all customers to read our store policies before placing an order to ensure a clear understanding of our cancellation, shipping, and return procedures. If you have any questions regarding your purchase, our friendly support team is always available to help. At Veuxo UK, we value your trust and remain committed to providing a reliable online shopping experience for customers seeking premium Indian ethnic wear across the UK.