Frequently Asked Questions

To apply a promo code to your order, follow these simple steps:

1. Add items to your shopping cart
2. Proceed to checkout
3. On the checkout page, look for the "Add promotion code" or "Add code"
4. Enter your promo code in the designated field
5. Click "Apply" button
6. The discount will be applied to your order and the reduced price will be shown

Step 1: Find the location to enter the promo code

Step 2: Enter the promo code and apply

Step 3: Successfully applied promo code

Note: Make sure to enter the promo code exactly as provided (case-sensitive). If you encounter any issues, please contact our customer service team for assistance.

If you have a recent order with us that hasn't shipped yet, you can join a new order to it and ship both together in a single parcel — no second shipping charge.

At checkout, the option appears in the shipping-method list and is tailored to what's in your cart:

• Regular cart: "Combine with your previous regular order" — join your new in-stock items to a previous unshipped regular order so they ship together.
• Preorder cart: "Combine with your previous preorder" — join your new preorder items to a previous unshipped preorder so they all ship in one parcel when stock arrives.

How to use it

1. Add items to your cart and go to checkout.
2. In the Shipping Method section, choose the "Combine with your previous…" option.
3. Enter the email and order ID from your previous order's confirmation email.
4. Click Find my order. We'll show the shipping address from that order so you can confirm.
5. Click Proceed to Secure Payment and complete checkout. The new order is charged for shipping upfront; once the combine is confirmed by our system, the shipping on the new order is refunded automatically.

Good to know

• Both orders must be the same type — you can't combine a regular order with a preorder, or vice versa.
• The previous order must still be unshipped in our warehouse.
• If your new cart contains both regular and preorder items, the combine option isn't available — those carts already split into two shipments.
• The new parcel inherits the previous order's shipping address — you don't re-enter it.
• Preorder combines ship together once all preordered stock arrives — the same wait that applies to any preorder.

If your previous order ships before we can combine: very occasionally, the previous order leaves the warehouse before the system can link the two (for example, if you spend a long time at the payment page). In that case, your new order ships separately at the standard shipping rate and we'll email you to let you know. There's no goodwill refund of shipping in this case.